We aim to offer our members high quality and value for money services. We can only do this with your help. If we have let you down, please tell us. We aim to deal with your complaint as thoroughly and as quickly as possible.

If your complaint cannot be resolved immediately, we will tell you when to expect a response. We aim to acknowledge your complaint within seven days and resolve your complaint within a maximum period of eight weeks. In the majority of cases, complaints can be resolved quickly and to everyone’s satisfaction. If not, please ask your complaint to be referred to the complaints officer, in line with Right Way Credit Union’s internal complaints procedure.

If your complaint has followed the internal procedure and are still dissatisfied you can take your complaint to the Financial Ombudsman Service: Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR