Meet the Team

Meet the team that make it all possible. 

One thing that is guaranteed is you will be greeted with a smile.  Our focus is YOU, our members.

Karen Wallace
Chief Executive Officer

Karen joined the Right Way Credit Union (RWCU) in 2003 as a volunteer and over the past ten years has progressed to the role of chief executive officer.

Karen’s background is in Office Management and Accounts and has undertaken further personal development training in Financial Capability Building and Credit Union development, graduating as a Credit Union Development Educator – Edinburgh Class 2012.

Karen is responsible for the strategic management, development and day to day operational running of the Right Way Credit Union. This includes a firm focus on financial education and building thrift amongst members through the development and promotion of great low cost financial services and products.

Louise Surtees
Office Manager

Louise started in 2007 as a volunteer and has a strong background in Accounting (HND Accounts).

In 2009 she successfully gained employment with Right Way Credit Union.

As the office manager Louise is responsible for the day to day smooth running of the office and the Customer Services (shop floor activities), training of new staff/volunteers and supporting the CEO, in addition to being an experienced Loans Officer.

Calum MacDonald
Finance Officer

Calum started as a volunteer with the Right Way Credit Union around six years ago and then joined the team as a full-time employee.

Calum has a background in retail management but excelled within the credit union in the Credit Control Department. He has shown a real flair for supporting members who are struggling with repayments by negotiating more affordable repayment plans and helping with budget planning. He is also a long-standing Loans Officer.

Calum’s current role is within the Connect 4 Renfrewshire programme, supporting budgeting planning and financial skills training.

Paula Dinnet
Marketing and Communications Executive

Paula joined Right Way Credit Union in June 2015 and has a strong background in marketing communications having studied advertising and PR. Paula also has a strong background in customer service and working with the public.

Paula maintains Right Way Credit Union’s website and social media channels as well as arranging events that promote the benefits of the credit union. Paula also creates all our marketing materials and our online promotional content.

Jason McTier
New Member Officer

Jason joined Right Way Credit Union in April 2015. He has a background in customer service, an astonishing 10 years to be exact. Before joining Right Way Credit Union he worked for a number of years for Barclays in a cashier position.

As a cashier, Jason always works to meet the needs of all our members, using his exceptional customer service.

Kayleigh Jones
Credit Control Officer

Kayleigh started at Right Way Credit Union as a volunteer, while studying for her Bachelors of Accounting degree in June 2019. She has a strong background in customer service and working with the public. In October 2019 Kayleigh took on the role of part-time credit controller.

Kayleigh’s role is to support members that are struggling to make repayments and work together to find a solution that meets the members needs and is sustainable for the credit union. Kayleigh also supports the team but covering the front counter and managing member queries when required.

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