We are pleased to welcome you and excited to share with you our fantastic products and services and answer any questions you may have.
Tail O’ The Bank Credit Union has now completed a merger which means you are now officially a member of Right Way Credit Union.
Our team in Greenock and Paisley are working hard to ensure that this transition is seamless and are on hand to support you with any enquiries you may have. In the meantime, we have a list of frequently asked questions that may be helpful for you.
*Please note, due to the merger there may be a slight delay on when you can log in, if you are having issues logging in, please check that you are using the correct member number format to log in (200000 two hundred thousand e.g. if you member number at Greenock was 1234 it is now 201234).
If you are still having issues please email info@rwcu.co.uk and we will check that your email address is correct. We would like to thank you for your patience during this transition. Â
Get answers to some of the questions you may have…
No, you do not have to anything – your account will be automatically transferred over to Right Way Credit Union.
Yes, there will be a slight change to your member number for example, if your member number is
1234
You will now have to add 200 000 (two hundred thousand) in front of your member number making your new member number 201234.
Other examples, if your member number is 8888 your new member number will be 208888.
If your member number is 999, your new member number will be 200999.
If you need any assistance, or if you are unsure of your member number please email info@rwcu.co.uk where a member of the team will be on hand to support you.
Yes! At Right Way you can check your balance online, download statements, request share withdrawals, and apply for loans 24/7.
To access your account online, you have two options –Â
1.Download our mobile app using the links below:Â
 Alternatively,Â
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*Please note, due to the merger there may be a slight delay on when you can log in, if you are having issues logging in, please check that you are using the correct member number format to log in (200000 two hundred thousand e.g. if you member number at Greenock was 1234 it is now 201234).
If you are still having issues please email info@rwcu.co.uk and we will check that your email address is correct. We would like to thank you for your patience during this transition.Â
The office in Greenock is still your local office, you can contact the team by calling 01475 734 655 or by emailing info@rwcu.co.uk
Yes, there will be some slight changes to the opening hours of the Greenock office, from Tuesday 7th May 2024 the new opening hours will be –Â
Monday 9.30am – 2pm
Tuesday 9.30am – 2pm
Wednesday – Closed
Thursday 9.30am – 2pm
Friday 9.30am – 2pm
The Greenock office will close on Saturdays, the last Saturday opening date will be 4th May 2024. Â
As well as the Greenock branch and team, you will now have access to the branch in Paisley and Dunoon.
Not losing but gaining more options and a bigger team to help and support you with all your credit union need
As a member, you will see improved digital services, a fantastic range of products including access to budgeting tools and benefit checking services with referrals.
We also have a solid social media presence and even have a podcast!
To find out more have a look around our website www.rwcu.co.uk
Right Way Credit Union is authorised by the Prudential Regulation Authority and Regulated by the Financial Conduct Authority and the Prudential Regulation Authority Firm Ref: 446350. As part of the Financial Services Compensation Scheme (FSCS) your savings up to £85,000 are safe.
Right Way Credit Union is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority 446350
