Renfrewshire Wide Credit Union
41 High Street, Paisley
KAREN WALLACE - GENERAL MANAGER
Karen joined the Renfrewshire-Wide Credit Union (RWCU) in 2003 as a volunteer and over the past ten years has progressed to the role of General Manager.
Karen’s background is in Office Management and Accounts and has undertaken further personal development training in Financial Capability Building and Credit Union development, graduating as a Credit Union Development Educator – Edinburgh Class 2012.
Karen is responsible for the strategic management, development and day to day operational running of the Renfrewshire Wide Credit Union. This includes a firm focus on financial education and building thrift amongst members through the development and promotion of great low cost financial services and products.
LOUISE HOUSTON – ASSISTANT MANAGER
Louise started in 2007 as a volunteer and has a strong background in Accounting (HND Accounts).
In 2009 she successfully gained employment with Renfrewshire-Wide Credit Union. She works on the School Credit Union Project (SCUP) which was hugely successful in promoting financial education in schools and therefore is still going strong today.
Louise is also responsible for the day to day smooth running of Customer Services (shop floor activities), training of new staff/volunteers and supporting the General Manager, in addition to being an experienced Loans Officer.
CALUM MACDONALD - FINANCIAL SKILLS TRAINING OFFICER
Calum started as a volunteer with the Renfrewshire-Wide Credit Union around six years ago and then joined the team as a full time employee.
Calum has a background in retail management but excelled within the credit union in the Credit Control Department. He has shown a real flair for supporting members who are struggling with repayments by negotiating more affordable repayment plans and helping with budget planning. He is also a long standing Loans Officer.
Calum’s current role is within the Connect 4 Renfrewshire programme, supporting budgeting planning and financial skills training.
PAULA FERRIER - MARKETING OFFICER
Paula joined Renfrewshire-Wide Credit Union in June 2015 and has a strong background in marketing communications having studied advertising and PR. Paula also has a strong background in customer service and working with the public.
Paula maintains Renfrewshire-Wide Credit Union’s website and social media channels as well as arranging events that promote the benefits of the credit union. Paula also creates all our marketing materials and our online promotional content.
PAULINE TREVARTHEN – CASHIER
Pauline joined the Renfrewshire-Wide Credit Union in 2009 as a volunteer with an employment background in DWP.
Pauline has gained extensive experience working within the Credit Committee, assessing and processing loan applications.
She has since joined the team as an employee in the role of Cashier which brings her customer service and credit union member support skills to the force.
JASON MCTEIR - CASHIER
Jason joined Renfrewshire-Wide Credit Union in April 2015. He has a background in customer service, an astonishing 10 years to be exact. Before joining Renfrewshire Wide Credit Union he worked for a number of years for Barclays in a cashier position.
As a cashier, Jason always works to meet the needs of all our members, using his exceptional customer service.